Refund Policy | Sunmed

Sunmed™ products are of the highest quality and manufactured to the highest standards. We are committed to your satisfaction. Sunmed and all independent owners of Your Sunmed Store® provide a 30-day Money Back/No Questions Asked return policy (on eligible products).

Your Sunmed Store Instore Purchases:

Any products purchased at Your Sunmed Store locations can be exchanged or be provided a full refund within the first 30 days of purchase (proof of purchase is required). Products purchased at a Your Sunmed Store location must be returned to the Your Sunmed Store where they were purchased from. Discontinued or “final sales” products offered at Your Sunmed Store may not be exchanged or refunded. Contact Your Sunmed Store location for further information.

Sunmed Online sales:

All products carry a 30-day customer satisfaction guarantee. If you are not satisfied with a product purchased online from www.getsunmed.com, please follow these instructions:

For registered online customers the process to request a refund is simple: log in visit your account page and look at the order details (order number, order email, and billing zip code). Once you have this information, (Unregistered online customers must provide the same order details (order number, order email, and billing zip code ) then send an email to customersupport@getsunmed.com.

Proof of purchase is required, and the 30-day guarantee begins on the date of purchase. There are no returns or exchanges on “discontinued” or “final sale” items. A refund excludes shipping fees, if any.

Customer Support:

We want to hear from you, If you experience any issues with your purchasing experience (online or at Your Sunmed Store), a return, refund, or any other similar matter, please contact us at customersupport@getsunmed.com or by telephone at (727) 235-0720.

We thank you for your business.